Help shape the future of local services
We’re working to improve how we serve our residents, businesses, and visitors.
Our draft Customer Experience Strategy (2026-2028) sets out our vision for delivering excellent, inclusive, and responsive services. Now we want to hear from you.
Your feedback will help us to:
Refine the strategy before final approval
Prioritise what matters most to you
Ensure our services reflect your needs.
You can read the full draft strategy document on our website.
Please take a look and then have your say, either by completing our short online survey or by filling in a paper copy at our Customer Centre in Coalville.
👉 Complete the survey online